IT Field Service Engineer

Our client has offices in Laois, Galway and Dublin.

Responsibilities

• Troubleshooting and diagnostics of a variety of hardware and systems escalating to vendor support when appropriate

• Deliver support on issues of varying complexity

• Ensure operating practices are safe

• Support other team members

• Where required, co-ordinate with 3rd parties to deliver outcomes

• Be the customer advocate, presenting and acting on what you deem best for the customer

• Work autonomously delivering a variety of tasks, leveraging the larger pool of back end resources when required

• Train and develop to allow progress into other roles within the organisation

• Identification of improvement projects and reporting back to Account Managers

• Understand all compliance requirements on different customer sites to ensure the delivery of best practices

• Be cognisant of operational security identifying changes to reduce risk along the way

Requirements

• Industry Accreditation

• 2 to 3 years experience in the IT industry

• A drive to gain further experience and grow into different roles

• Full Drivers license

• Experience installing and building PCs

• Connecting comms equipment, routers and switches